For problems, suggestions or subscription questions: hello@wearenewmatter.com
We usually reply within 1–2 business days.
How do I cancel my subscription?
On your iPhone, go to Settings → [your name] → Subscriptions → Coinalyze and tap Cancel Subscription. Your subscription stays active until the end of the current period.
My subscription is not showing
Open the purchase screen in the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID. If the problem continues, email us with your App Store order ID.
I want a refund
Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com
How do I delete my account and data?
In the app, go to Profile → Delete Account. Deleting your account does not cancel your subscription; cancel it first.
An analysis was wrong or empty
Make sure the chart is a clear, uncropped screenshot with the price axis visible. A failed analysis does not use up your allowance. If the problem continues, email us with a screenshot.
Coinalyze does not provide investment advice; all analyses are for educational and informational purposes only.