Account and data deletion

This page explains how users of Coinalyze: AI Crypto Analysis (Google Play and App Store) can delete their account and data.

1. Delete in the app (immediate)

1. Open Coinalyze.
2. Go to the Profile tab.
3. Tap Delete Account at the bottom and confirm.

Your account and the data listed below are deleted immediately.

2. Request deletion without the app (email)

If you have uninstalled the app or cannot open it, email hello@wearenewmatter.com with the subject "Coinalyze account deletion request" and include:

• If you purchased a subscription: your Google Play order number (starts with GPA.) or App Store order ID,
• The platform you used (Android / iOS) and roughly when you last used the app.

Requests are processed within 30 days and we confirm by email. Coinalyze does not ask for your name, email or phone number; accounts are anonymous. We therefore may not always be able to match an account without a subscription record; if we cannot, we will tell you.

3. Data that is deleted

• Your anonymous user account and profile details (nickname, trading style, experience level, favorite coins),
• Chart analyses you ran and analyses you saved,
• In-app feedback and rating records,
• Paywall/usage events linked to your user ID,
• Your customer record in our subscription service (RevenueCat).

4. Data that is kept, and for how long

• Store payment records: purchases are recorded by Google Play and Apple under their own policies; we cannot delete them.
• Anonymous usage statistics: events sent to Google Analytics that do not directly identify you are kept for Google Analytics' retention period.
• Backups and logs: copies remaining in system backups and server logs are removed automatically within 30 days.

Important: your subscription

Deleting your account does not cancel your subscription. To stop being charged, cancel it in the store first:

• Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → Coinalyze → Cancel (play.google.com/store/account/subscriptions)
• iOS: Settings → [your name] → Subscriptions → Coinalyze → Cancel Subscription